Boost360 Hotels FAQs.
Every answer in one place: 51 questions on the website, bookings, OTAs, the front desk, billing, plans and more.
All questions
What happens to my Expedia and Booking.com bookings?
The channel manager is coming soon. Once it is live, it sends your rates and availability to the OTAs and their bookings land on the same board as your direct ones, so a room is never sold twice. Until then your OTA listings carry on as they are, and you add OTA bookings to the board yourself.
Is the website extra? Can I use my own domain?
The website, hosting, SSL and booking engine are in every plan. You go live on a boost360.site address and can point your own domain at it whenever you like.
Does it handle taxes, guest registration and compliance reports?
Yes, from the Operate plan. Tax invoices use the right rate for each room, guest registration is filled from the guest register, and local compliance reports are ready from the same records.
How long does setup take?
A first version of your website can be live in about five minutes from your Google listing. Operate and above include GoLive Assist, where our team sets up your rooms, rates and modules with you. On Direct it is a one-time setup fee.
Can I use my own domain?
Yes. You start on a boost360.site address and can point your own domain at it whenever you like. Hosting and SSL are included.
Do you take a commission on bookings?
No. Guests pay into your own payment account, so you pay only the payment gateway’s charges. Plans are a fixed yearly price.
Does it work with Booking.com and Expedia?
The channel manager is coming soon. Until then your OTA listings carry on as they are, and you add OTA bookings to the board yourself.
Do I need an SEO agency?
No. The site, its data and your Google listing are kept in shape for you. You can still bring your own agency.
Can you guarantee a ChatGPT mention?
No one can. We make your hotel easy for AI assistants to read and cite, and link guests back to your direct booking page.
Do I need WhatsApp Business?
Yes. Your WhatsApp Business number connects to the inbox, and we help you set it up.
Which channels can campaigns use?
Email, SMS and WhatsApp, depending on what is enabled for your account. We set up the channels with you.
Do I have to move everything across on day one?
No. Most hotels start with the website and booking engine. The front desk, restaurant, spa and banquets can follow when you are ready.
Can several people work the desk?
Yes. Operate has 15 staff logins and Operate Plus 40, each with a role and permissions you set.
Can I bring bookings from my old system?
Yes. Import them from a spreadsheet. Anything that does not fit waits in a queue for you to fix.
Which countries does registration support?
Guest registration with ID works in every country, and every report comes from the same guest record.
Does it work outside India?
Yes. Prices, invoices and taxes follow your country and currency, including VAT.
Which payments can I take?
Card, cash, payment links and bank transfer, plus deposits and online payment to your own gateway.
Does it work with my POS?
POS connections are coming soon. Until then Boost360 runs the restaurant on its own.
Can outside guests book a table?
Yes. They book from the dining page on your website.
Can guests pay for room service separately?
Yes. Post it to the room bill or settle it on delivery.
Can rooms be blocked for a wedding?
Yes. Block rooms for the party on the front desk with their own rate and rooming list.
Can non-resident guests book?
Yes. Outside guests book from your website and pay at the spa.
Do housekeepers need a login?
They can use a staff login on a phone. You set what each role can see and change.
Can guests report a problem from the room?
Yes, from their booking page. It lands with housekeeping or maintenance.
Is my data used to train anything?
No. RIA reads your hotel’s records to answer you, and nothing else.
Do we have to type anything in?
No. Every report is worked out from the bookings, bills and tills your team already uses.
Can we see last month, or last year?
Yes. Step back through any month, with the change on the month before.
Can RIA change a booking or a rate?
Only if you allow it, and each change still waits for your yes. Reading is all it does until then.
How many questions can we ask?
100 a month on Direct, 300 on Operate and 1,000 on Operate Plus. The count starts again on the 1st.
Is RIA the same as Super Intelligence?
RIA is how you talk to it. Super Intelligence is everything it does across Grow and Manage, from answering guests to your morning brief.
Will it reply to guests on its own?
It drafts the reply and you send it with one tap. Allow it more as you come to trust it.
What happens when we use up the month’s questions?
Nothing switches off in your hotel. The count starts again on the 1st, or move up a plan for more.
Can it change our rates?
Only if you allow it, and even then each change waits for your yes. It never changes a price on its own.
Does it see other hotels’ data?
No. It reads your console only, and your data is never used to answer anyone else.
What counts as a room?
Every door you sell: the room count on your property record. A hotel with 24 rooms is over Direct’s 20 and fits Operate.
What happens if we go over a limit?
Nothing switches off. We tell you in the console, and you add a pack or move up at renewal.
Can we change plan mid-year?
Moving up takes effect the day you move. Moving down takes effect at your next renewal. Nothing is deleted either way.
Is the website extra?
No. The website, hosting, SSL and booking engine are in every plan, with your own domain whenever you like.
Can we try it first?
Yes. Watch the demo first, then start a 14-day trial with no card.
Who owns the data?
You do. Your guests, bookings and content belong to your hotel, and you can export them at any time.
Can I switch templates later?
Yes, any time. Your rooms, rates, pages and bookings stay exactly as they are.
Do I need a designer?
No. Each template is finished. Add your photos and words, and it is ready.
Will it work on phones?
Yes. Every template is built for phones first, where most guests book.
How much commission do OTAs charge hotels?
Typically 15 to 25% of the booking value. The rate depends on the OTA, your market and your contract, and promoted placement or visibility programmes can add to it. Your contract and your payout statements show your exact rate.
Should a hotel stop using OTAs?
No. OTAs reach guests you would not otherwise meet. The goal is to make booking direct the cheapest and easiest option, so a larger share of bookings arrives without commission. Boost360's channel manager keeps your OTA listings in sync while your own website takes the direct bookings.
How do hotels get more direct bookings?
A website of your own with a booking engine, a reason to book direct such as a small saving, breakfast or flexible cancellation, a Google listing that stays current, enquiries answered quickly on WhatsApp and the phone, and missed calls followed up. Boost360 covers each of these from one login.
Does rate parity stop me offering a lower direct rate?
Parity terms vary by OTA and country, so read your agreement. Many hotels add value direct rather than cutting the public rate: breakfast, a late check-out, an upgrade when available, or a member rate for returning guests.
Is commission charged on the room rate or the whole booking?
Usually on the booking value the OTA sells. How taxes, extras and pay-at-hotel bookings are treated differs between OTAs, so check your contract and compare it with a payout statement.
Does Boost360 charge commission on bookings?
No. Plans are a fixed yearly price. Guests pay into your own payment account, so you pay only the payment gateway's charges on direct bookings.
How do I work out what I pay OTAs today?
Rooms × 365 × occupancy × average rate × share of bookings through OTAs × commission rate. The calculator on this page does the arithmetic with your own numbers and compares it with a Boost360 plan.
Demo videos
Watch Boost360 run a hotel.
Tell us about your hotel and both parts of the demo play right away.
- Part 1 and Part 2, on your phone or laptop
- The links come to your email and WhatsApp
- No card, no commitment