Hotel Unified Inbox for Guest Enquiries

Grow

Every enquiry, one inbox

One inbox for WhatsApp, Instagram, Facebook, Google, your website, the phone and your Expedia, Booking.com and Agoda messages. Oldest unanswered first, so nobody waits longest by accident.

Sofia Martinez 1h
Reception for 220, price per plate?
Emma Walsh 18m
Is the rooftop open on New Year's Eve?
Daniel Brooks 2m
Two nights, garden side. Late check-out?

Two nights, garden side. Late check-out?Daniel Brooks · 2m

Reply to Daniel…Send

Grow

Calls: no missed guest

A virtual number with IVR routes the caller to the right desk, and every missed call becomes a callback.

Your virtual number · IVR

1Rooms
2Dining
3Banquets

Missed call · 9:42 pm

+1 512 555 0187 · from Google listing

Called back · 9:44 pm

Booked 2 nights, Deluxe.

Grow

Leads that turn into bookings

Each enquiry becomes a lead with a reminder, so a wedding or a group booking is never forgotten.

Leads pipeline with reminders
See which enquiries booked

Sofia Martinez · wedding220 guests · call back today

Quote sent

Acme Inc. · 6 rooms3 nights · follow up Friday

Waiting

Daniel Brooks · 2 nightsGarden side

Booked

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Guest records

Every stay, bill and message for each guest, so returning guests feel known.

Guest accounts across stays

Emma Wilson4 stays · prefers a garden room

Returning

Daniel BrooksLast stay March · $580

Happy

How it works

Four steps, no training.

What happens, from the first minute to the end of the day.

Step 1
Connect your channels
WhatsApp Business, Instagram, Facebook, Google and your website.
Step 2
Messages land oldest first
Nobody waits because a message got buried.
Step 3
Reply or book
Answer, send a quote or turn it into a booking.
Step 4
Missed calls come back
Every missed call becomes a callback task.

Every enquiry

Enquiries from all channels. One login.

Google, Facebook, Instagram, your website, the phone, your OTA listings and the guest at the front desk all land on one enquiry board, oldest unanswered first. The guest who asked at 9 pm gets an answer before they book somewhere else.

Google Business Profile
Calls, messages and direction requests from your listing
Facebook
Page messages and comments on a post
Instagram
DMs, and replies to a story or a reel
Your website
The enquiry form, the room pages and the Book now button
OTA listings
Guest messages and booking requests from
ExpediaBooking.comAgoda
Phone, the tracked number
Every call, answered or missed, with the page it came from
Walk-ins and the rest
WhatsApp, a guest at the front desk, an email to reservations

app.boost360.si/hotel/enquiries

EnquiriesListBoardToday's callbacks+ New enquiry

18Openacross 5 stages

7Need chasing4 overdue · 3 never called

4 of 18Nobody assignedShow them →

62%Booked this month23 of 37 closed

7 Enquiry 3 late4 Quote sent 1 late2 Follow up3 Booked2 Checked in

Guest	From	Follow-up	Stage · next step
DB Daniel Brooks2 guests · +1 512 555 0…	whatsapp	30 Sep2m ago	Enquiry→ Quote sent
SM Sofia MartinezReception · 220 guests	google	1 Oct1h late	Enquiry→ Call back
MK Martin KellerBooking.com guest	booking.com	2 Octtoday	Quote sent→ Confirm
EW Emma WalshNew Year's Eve	instagram	2 Oct18m ago	Enquiry→ Reply
CD Chloe DuboisExpedia guest	expedia	3 Octtoday	Booked→ Pre-arrival
HL Hannah LeeCorporate · 6 rooms	website	4 Oct2 days	Quote sent→ Follow up
LC Liam CarterAgoda guest	agoda	5 Octtoday	Enquiry→ Reply
WI Walk-inAt the front desk	walk_in	30 Sepnow	Booked→ Check in

Where enquiries come fromVolume beside bookings

website94 booked
whatsapp85 booked
expedia74 booked
booking.com63 booked
call52 booked
instagram41 booked
agoda32 booked
walk_in22 booked

The enquiry board: open enquiries by stage, the overdue follow-ups and where every enquiry came from.

What you get

Everything in Every enquiry, one place.

By plan. Items marked Soon are being built and switch on at no extra cost.

Feature	Direct	Operate	Operate Plus
WhatsApp, Instagram, Facebook, Google and website messages in one inbox
Customer call tracker and IVR
Premium virtual number	Add-on
Leads pipeline with reminders
Guest records across stays
Booking, payment and cancellation messages on WhatsApp, SMS and email
Service messages a month	300	1,000	3,000

Compare all plans

Questions

Before you ask.

Anything else, ask on WhatsApp after you watch the demo.

Compare plans

Do I need WhatsApp Business?

Yes. Your WhatsApp Business number connects to the inbox, and we help you set it up.

See all FAQs

More in Grow

Next in the stay: Bookings & check-in Every enquiry, one place in each plan Every enquiry, one place questions

Demo videos

Watch Boost360 Hotels in action.

Tell us about your hotel and both parts of the demo play right away.

Part 1 and Part 2, on your phone or laptop
The links come to your email and WhatsApp
No card, no commitment

Prefer to talk first? Get in touch